It’s the Fine Print, but We Think It’s Important
EXPEDITION WILD’s Quality & Value Guarantee
We’ve made a commitment to our guests that our trips are of the highest quality at the best value, and we back that up with our exclusive Quality & Value Guarantee:
We’ll Deliver on Our Promises
Should you discover a disparity in what we have promised versus what you experience, we will compensate you by offering you partial credit at our discretion towards a future trip. Of course, we can’t control nature or natural circumstances such as weather and wildlife movements, and such circumstances outside our control are exempt from this guarantee. But when it comes to the inclusions, activities, accommodations and guiding we have arranged, we’ll deliver. The important part of our guarantee is that your trip must meet the expectations set on our website, not unreasonable expectations that do not match the promises we’ve made
The Best Trip at the Best Price
We believe we offer an incomparable nature travel experience when you take into account our expertly designed itineraries that include unique experiences and exclusive access, our remote wild destinations, exceptionally small groups and highly qualified naturalist Expedition Leaders.
Refer a Friend…Get Trip Credit
If you have previously travelled with Expedition Wild on a nature adventure, we will be more than happy to provide you with a credit should you choose to travel with us again. This offer is valid for any individuals who have travelled with us in the past, and can be used for every previous participant in our nature adventures.
For trips costing over $4,995, we will give you $500 off. For trips costing under $4,995, we will give you $250 off. These offers are per person, so if you and your significant other both took a trip with us before costing at least $4,995, you will both get $500 credits for a total of $1,000 off your next adventure with us.
You could even earn credits by referring a friend
We love it when our previous guests are so pleased with their nature adventure that they want to refer their friends and family members to Expedition Wild. As a small token of our appreciation for referrals, we offer credits that can be used to discount your next trip.
That’s right, if you are kind enough to refer your friends for an adventure with Expedition Wild, we will be more than happy to give you $250 off your next trip as our way of saying thank you for providing us with more business.
For any guest that you refer to us who books a trip, we will send you a gift card worth $250 off your next trip with Expedition Wild. Guests can only use two gift cards for every trip booked (for a total of a $500 discount). Our gift cards are non-transferable, and all gift cards will be sent out within 30 days of completion of the trip. These can be combined with the $250 & $500 credits from previous trips.
Small Groups Are Our Specialty
Throughout our website, EXPEDITION WILD emphasizes that our focus is on small-group wildlife experiences. The average number of travelers on our trips is about eight or nine. Our commitment upholds our belief that the best wildlife encounters and most meaningful experiences in nature can only be achieved in small groups. If this philosophy of small-group travel matches yours, we feel confident that we are the company for you!
Accommodations Selected for Proximity to Nature
EXPEDITION WILD takes the selection of our accommodations very seriously, as the places we stay can often add significantly to the appeal and authenticity of a nature travel experience. We generally choose the best accommodations available that are closest to wildlife and wild places. We won’t, for example, travel for miles to a fancy hotel if there is a simple and classic accommodation that will place us “where the action is.” In fact, we primarily choose accommodations specifically designed to put us in natural places in a comfortable and authentic manner, often including such features as open verandas overlooking the African bush, or special viewing platforms for watching wildlife. In “hub” cities where our trips begin and end, we try to choose accommodations that balance atmosphere, comfort and authenticity, which are complementary to the accommodations used on the rest of the trip. All of our accommodations have private toilet and shower facilities unless otherwise noted on our website. Single, triple and quad accommodations are not always available. Double accommodations have twin beds or one double, queen or king bed.
Private Custom Departures
Some EXPEDITION WILD trips can be customized for independent travelers, allowing our guests to travel in the company of established local guides and operators who also focus on nature expeditions. Each trip is different in its inclusions—some may include a Expedition Wild Adventures Expedition Leader and some may not, depending on the travelers’ requests. We have the ability to offer independent trips in several destinations. Many of our extensions are also operated in this manner, where we contract with trusted local companies to operate our guests’ excursions. Most custom trips and custom extensions require full payment.
EXPEDITION WILD’s Exploratory Adventures
Our Exploratory Adventures offer an opportunity for a select small group of travelers to take an exhilarating inaugural journey to a new destination. These trips tend to be very exciting (and often include surprises that even we are unaware of), so we ask travelers to “go with the flow” and expect the unexpected. These trips are for those true explorers who enjoy a free-spirited adventure, as our itineraries will most likely change as we are traveling. The flexibility in our itineraries allows us to give our travelers the best opportunity to discover each region. Since these are Exploratory Adventures, they may be canceled by EXPEDITION WILD if we deem it necessary. Exploratory Adventures may only depart with a minimum of five travelers.
Important Information About Our Trips
Please consult the “Important Information About This Trip” section for each individual trip on our website. These notes describe some of the special circumstances and conditions guests should be aware of in each destination before signing on to our adventures.
Booking Your Adventure
To reduce paper waste, EXPEDITION WILD provides pre-trip forms online. Links to these forms will be sent by e-mail. These forms must be submitted online within 14 days of booking.
All payments must be made in full at the time of booking. No partial payments will be accepted.
Receive your Pre-Departure Briefing & Preparation Materials
Preparing EXPEDITION WILD travelers for their adventures is a priority for us. Approximately two to three months prior to departure, you will receive a comprehensive Pre-Departure Briefing with details about your trip, destination, the history and wildlife of the region, what to pack, and how best to prepare. We can also send your Pre-Departure Briefing electronically for your e-reader if you indicate this preference.
Expedition Wild understands how disappointing it can be in the event you are forced to cancel your trip, especially after a long period of anticipation. But we, too, plan for these trips for a long time prior to departure and continuously send nonrefundable payments to hotels and other suppliers. Therefore, we must strictly adhere to our trip cancellation and refund policies for all guests. We strongly suggest purchasing travel insurance in the event a guest must cancel.
The following are Expedition Wild’s cancellation policies:
To protect your trip investment, Expedition Wild strongly suggests purchasing travel insurance. The plan we have arranged with Arch Insurance Company is designed specifically for our guests and is one of the most comprehensive plans available. We even include a “Cancel for Any Reason” waiver. We will include the cost of full-coverage travel insurance in your confirmation letter, along with information about specific coverage. We will charge the insurance premium with your final balance unless we receive a written declination of insurance. All insurance is nonrefundable. Pre-existing medical conditions can be covered if payment for your insurance is made within 14 days of Expedition Wild processing your initial reservation. Medical evacuation insurance purchased through Expedition Wild, either as a part of our full-coverage travel insurance or on its own, is required for all of our trips. Please consult the “Important Information About This Trip” section of each individual trip page on our website.
Documents & Vaccinations
EXPEDITION WILD will provide details on visa and vaccination requirements in your confirmation packet. For up-to-date passport and visa requirements, please visit travel.state.gov and check individual country websites and/or embassies. For up-to-date vaccine information, please visit cdc.gov/travel.
Getting to the Starting Point of Your EXPEDITION WILD Trip
EXPEDITION WILD’s travelers are responsible for getting to the starting point of EXPEDITION WILD’s trips. EXPEDITION WILD is not liable if you miss any portion of your trip as a result of your late arrival, for whatever reason, at the starting point of the trip. You may also be required to book internal airfare during the trip which is an additional cost.
Some of EXPEDITION WILD’s trips have enforced luggage weight restrictions for our guests’ comfort and safety. Many of our vehicles have limited space, and when traveling in light aircraft, overweight conditions create a serious safety hazard. Baggage exceeding specified limits is subject to being left behind or forwarding to the ending point at your expense. All restrictions on carry-on baggage include camera equipment. Please pack lightly and follow the guidelines in your Pre-Departure Briefing.
Small Aircraft on EXPEDITION WILD Trips
On many EXPEDITION WILD trips, we use small aircraft to access our planet’s most remote and pristine wild areas. Please consult the individual web page for each trip to find more information on aircraft specifics.
EXPEDITION WILD encourages single travelers to join our trips! If you are traveling on your own, you can request either a single room or a roommate match. Single room accommodations require a single room surcharge. See individual trip pages on our website for pricing details. In order
to keep our single room surcharges as low as possible, on occasion single rooms may be smaller than regular double-occupancy rooms. Single-room accommodations are not available on all trips. Additionally, we cannot always guarantee single accommodations, even after reservations and confirmations have been made.
If you request a roommate match, we will do our best to find a suitable same-sex roommate. If we cannot arrange a match, and you are therefore placed in a single room, Expedition Wild will charge you the full single room surcharge. The exceptions to this are on trips where roommate matches are guaranteed, so there is no single room surcharge, and on all custom trips where there is no opportunity to arrange a roommate, and therefore 100% of the single room surcharge will always apply.
Please note the following policy for travelers arriving prior to Day 1 of the trip: If a traveler is matched with a roommate on the trip and if their future roommate is also arriving early, they will be paired together in a double occupancy room, at the double occupancy rate, for any pre-trip hotel nights or scheduled Extra Day Programs.
Family Travel & Age Limits
Expedition Wild welcomes children on certain trips, and for some destinations, we offer scheduled family departures. Due to safety regulations, physical limitations and concerns regarding group dynamics, we do not allow children younger than 15 on our scheduled departures. Additionally, some trips, or specific activities within a trip, have a higher minimum age requirement. We strongly encourage you to call our office to speak with an Adventure Specialist about the specific requirements of the trip you’re considering so you can make an informed decision about your child’s participation. On all trips, if your child is under the age of 18, you must sign a minor permission waiver ensuring that your child does not place him/herself, other guests, staff or wildlife in harm’s way, or jeopardize the enjoyment of the trip for the group as a whole.
Included in Your EXPEDITION WILD Trip
Unless otherwise noted in the “Included” section of each individual trip, our trips include accommodations, meals from dinner on Day 1 through breakfast on the final day, services of EXPEDITION WILD’s professional Expedition Leader(s), transportation within the trip, airport transfers on Day 1 and final day, gratuities for airport transfers provided by EXPEDITION WILD, baggage porterage, permits and parks fees while on the trip.
Guides, drivers and hotel staff tipping is at your discretion but is common practice. Regarding EXPEDITION WILD’s Expedition Leaders, they are all paid salaries for their work. They will go out of their way to make your trip special and do not perform their jobs just for money. However, staff do accept gratuities should you determine that they have performed their jobs at an outstanding level. Gratuities should reflect your satisfaction with their level of service. Suggested gratuity guidelines will be provided in the Pre-Departure Briefing for each trip.
Safety & Trip Enjoyment
EXPEDITION WILD plans trips in natural areas where the environment can sometimes create unpredictable conditions. To avoid possibly dangerous situations, both for our travelers and wildlife, it is extremely important that all travelers obey the rules and regulations set forth by the Expedition Leaders and/or local guides and demonstrate reasonable consideration for all staff and travelers. We reserve the right to prohibit any traveler from continuing on a trip if, in our opinion, that traveler’s actions pose a threat to the safety of her/himself, others or wildlife, or if that traveler’s actions or behaviors are seriously jeopardizing the enjoyment of the trip for others. Should a guest be asked to leave a trip, there will be no return of unused funds, nor will EXPEDITION WILD be responsible for additional expenses incurred by the guest for accommodations, return transport, etc. Participation in the program will require that travelers sign releases and covenants not to sue EXPEDITION WILD, or its participating agents or representatives. On advancement of a deposit, the traveler agrees to be bound by the terms and conditions set forth herein.
Our trips are intended for individuals in reasonably good physical and mental health, with reasonably good mobility. The Physical Requirements section on each trip page on our website provides important information regarding the physical expectations for that trip. Please read this information carefully. Certain trips may require that you obtain medical approval before departure as a condition of your participation. Expedition Wild reserves the right, in our sole discretion, to prohibit you from joining or continuing on a trip if, in our opinion, your physical, emotional or behavioral limitations or actions pose or could pose a threat to your safety or enjoyment, or that of other guests or staff, or the safety of wildlife. In the event of expulsion, there will be no refund of any portion of the trip price, used or unused, nor will Expedition Wild be responsible for additional expenses that you incur.
Cell Phones & Other Electronics
Our distinctly unique adventures are specifically designed to provide our guests with immersive nature experiences. With this goal in mind, during trips we try our very best to minimize the use of electronics. Guests who require access to a cellular or satellite phone may bring one on their EXPEDITION WILD trip. However, we respectfully ask that guests refrain from using their phones, tablets or computers during any group activities unless it is to participate in group activities. This is especially applicable in secluded or enclosed areas, including mealtime when we are often recapping our day, preparing for the next day, or just sharing stories of our nature encounters. We appreciate your understanding.
Smoking on EXPEDITION WILD’s Trips
Travelers may not smoke in areas where others are affected (in our vehicles or within enclosed areas or while others are around). This rule also applies to electronic cigarettes and vaporizers. Most of the rooms we secure do not allow smoking, and smokers should be aware that even if we try to secure them a “smoking room,” we cannot guarantee that one will be provided. Please sign on to our trips knowing that there may be times when you will not be able to smoke.
Drones are not permitted on any EXPEDITION WILD adventures.
Currency, Fuel & Other Fluctuations
Significant fluctuations in exchange rates, energy prices and other cost factors may necessitate an increase in trip prices before or after you book. A price increase would be implemented only if absolutely necessary and would serve only to maintain the highest quality adventure.
Wildlife Viewing & Itinerary Changes
Because EXPEDITION WILD’s programs specialize in viewing wildlife, every effort is made to plan programs where wildlife is known to exist. However, the animals we visit live wild and free, and we cannot fully predict nor control their migratory patterns (nor would we want to). In an attempt to locate wildlife that may have deviated from its normal pattern, or in the interest of traveler comfort or safety, we may be required to make changes in itineraries. If we feel it is necessary to change hotels, boats, jeeps, trucks, guides or other facilities, we will make reasonable efforts to substitute comparable accommodations wherever possible. If such changes or fluctuations in exchange rates occur, additional costs may require the program fee to change with little or no notice. Additionally, an increase in the cost of fuel may require that EXPEDITION WILD enforce a fuel surcharge upon travelers booked on an existing trip. Should EXPEDITION WILD be required to cancel a trip due to unforeseen circumstances, travelers will be granted trip credit in the amount of their trip cost already paid to Expedition Wild or you may request a refund on the amount paid to Expedition Wild, but EXPEDITION WILD will not be liable for accompanying expenses (such as gear purchases, airline tickets, etc.). It is very important for our guests to have realistic expectations for their wildlife encounters, so we try to portray accurate accounts of our wildlife-viewing activities in our itineraries. Of course, weather conditions may preclude us from participating in any or all activities as listed. The images shown in our printed materials and on our website represent what our guests have regularly seen on “normal” trips in the past (or in the case of a new trip, what our staff and researchers have seen). Due to the weather and/or wildlife conditions, some trips may have fewer close encounters with wildlife than we normally anticipate, and we ask guests to sign onto our adventures knowing this. Also, be aware that some images in our materials are taken with a telephoto lens, and guests should not assume that they will get this close to the wildlife. For example, we may show a close-up shot of a lion, but nearly all of our encounters with a lion are at a distance.
Release & Limitation of Liability
EXPEDITION WILD seeks to select reliable suppliers and contractors to provide air and other transportation, hotels, guides, and other travel-related services. We do not assume responsibility, directly or indirectly, for any loss, damage, or injury to property or person in connection with such services. Each participant agrees not to hold EXPEDITION WILD, its owners, employees, agents and representatives liable, in the absence of their own gross negligence, for any loss or injury, expense or damage that results directly or indirectly from any act or omission to any person or firm that is to, or does provide, goods or services in connection with the trip, or any available optional excursion.
With limited exceptions, EXPEDITION WILD and its officers, directors, employees, shareholders and affiliates (collectively, EXPEDITION WILD) do not own, operate, or control any entity that provides, or is to provide any goods or services for your trip or expedition, including, without limitation, own or control any lodging facilities, airline, bus, vessel or other transportation companies, food service providers, local ground operators, outfitters or guides, safari operators, equipment suppliers, organizers of optional excursions, entertainment providers, etc., including, without limitation, various entities that may utilize the EXPEDITION WILD name or logos. EXPEDITION WILD is not responsible for any negligent or willful act, or failure to act, of any such person or entity, or of any other third party not under EXPEDITION WILD’s control. Without limitation, EXPEDITION WILD is not liable for any direct, indirect, consequential or incidental damage; injury, loss, or damage to person or property, illness, death, delay, inconvenience or irregularity of any kind in connection with the trip or expedition that may be occasioned by or resulting from any act or omission beyond its control, including, but not limited to, any willful or negligent act, failure to act or breach of contract of any third party, acts of God, force majeure, acts of war or civil unrest, acts of government, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind or the threat thereof, climate conditions, high altitude, overbooking or downgrading of accommodations or structural or other defective conditions in hotels or other lodging facilities, the operation of and/or mechanical or other failure of any means of transportation or for any failure of any transportation mechanism to arrive or depart in a timely or safe manner, dangers associated with or bites from animals, pests or insects, marine life or vegetation of any sort, dangers incident to any recreational activities, epidemics or the threat thereof, sanitation problems, including, without limitation, risks associated with food or impure water, lack of access to or quality of medical care, difficulty in evacuation in case of a medical or other emergency, stolen, lost, or misplaced luggage or property, theft or break-ins into vehicles, lodging rooms or elsewhere, or for any other action or omissions of third parties, or conditions beyond the control of EXPEDITION WILD.
Participant grants EXPEDITION WILD express permission to take photographic and video images of participants on its trips for promotional and commercial use, and to use participant’s images or likeness in its promotional materials without compensation to participant. EXPEDITION WILD reserves the right to accept or reject any person as a trip participant, for any reason. The provisions listed on this website are not intended to in any way limit, modify, or alter EXPEDITION WILD’s Terms and Conditions.